Urban Hotel, Grantham ~ Reviews, Room Choices & Prices 2025

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Key details

About the Resort

Swingbridge Road, Grantham, United Kingdom, NG31 7XT

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room

Max:

2 persons

20 m²

Bed options:

1 King-size bed

Shower

Heating

room details

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Standard Twin Room

Max:

2 persons

18 m²

Bed options:

2 Single beds

Shower

Heating

room details

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Superior Double Room

Max:

2 persons

20 m²

Bed options:

1 King-size bed

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Centre

Grantham 1.9 km

Airports

Nottingham (NQT) 36.3 km

East Midlands (EMA) 59.8 km

Bus

Bus stop100 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fantastic Spa Day

“I had a wonderful spa day here with my daughter. We enjoyed a welcome drink, access to the pool, sauna, steam room, and Jacuzzi, followed by a good afternoon tea. The treatments were amazing, and we both left feeling super relaxed. The staff were incredibly helpful, making it a perfect mother-daughter outing.” view full review

Gr8 Dining Experience

“We decided to dine in the hotel restaurant and it was a pleasant surprise! The food was excellent. I particularly remember the chef's great dishes and the attentiveness of the waitress, Manchester McDonald. For a young girl in the industry, she was excellent and contributed significantly to our great dining experience.” view full review

Comfortable Room

“The room I stayed in was spacious and well-appointed. It had a comfortable king-size bed and nice bathroom facilities. I appreciated the little touches like a trouser press and a Dolce Gusto coffee machine, which made my stay even more enjoyable.” view full review

Enjoyable Evening Event

“I attended a murder mystery event at the hotel, and it was great fun! The hotel provided lovely food for all guests, and I was particularly impressed with the fresh apple crumble. The atmosphere was relaxed, allowing us to focus on the entertainment without interruption.” view full review

General

No smoking on site
Free Wi-Fi
Parking
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key card access

Guest Parking

Electric kettle

Services

Housekeeping

Dining

Picnic area/ Tables

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Garden area
Leisure/ TV room

Room features

Heating
Dressing area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Swingbridge Road, Grantham, United Kingdom, NG31 7XT

Map view

Swingbridge Road, Grantham, United Kingdom, NG31 7XT

City landmarks

Museum

Grantham Museum

2.7 km

Church

The Parish Church of St. Wulfram

2.2 km

Forest

Belton Park

1.1 km

Harlaxton Manor Harlaxton

Harlaxton Manor

2.2 km

Grantham & District Indoor Bowling Club

860 m

Church of the Epiphany

940 m

The Queens Royal Lancers Museum

2.3 km

Tenpin Ltd

1.2 km

Grantham Bowl

1.2 km

St John the Evangelist

1.7 km

Elmer House

2.0 km

Belvoir Gallery

1.7 km

Mall

Isaac Newton Centre

1.7 km

Phoenix Gallery

1.8 km

Grantham Baptist Church

1.8 km

Teddy's Amusements

1.8 km

Salvation Army Citadel

1.8 km

The Paragon

1.8 km

St Peter

1.9 km

Sir Isaac Newton

1.9 km

Hunters

1.9 km

Guildhall Arts Centre

1.9 km

Mall

The George Centre

1.9 km

The George Shopping Centre

1.9 km

Church View

2.0 km

Church

Christ Church

2.0 km

Savoy Cinema 10 St. Catherines Road

Savoy Cinema Grantham

2.1 km

Saint Mary the Immaculate

2.1 km

Grantham House

National Trust

2.3 km

Seventhday Adventist Church

2.2 km

Nearby

Forest

Belton Park

1.1 km

Restaurants

Galaxy Fish Bar

780 m

109 Hornsby Road

Reviews and Ratings

Feedback from previous guests about their experience

84%

liked the resort and would come back again

Clean and spacious rooms

Friendly and professional staff

Dampness in room

Inadequate heating

8.4/10

Great

Rooms

5.6

Location

7.2

Service

6.0

Dining

5.5

Tim

United States, December 2024

6.6/10

I had a decent stay at the hotel, with comfortable and clean rooms. The staff was friendly, but the service during breakfast was a bit slow and could use more attention. The location was good, close to the highway but quiet over the weekend. While the dining had good options, the breakfast could use some improvement in quality. Overall, it had its ups and downs, but it was decent value for money.

Rooms

7.0

The rooms were comfortable and clean, but they seemed a bit tired and could really use a refresh.

Service

6.0

The reception staff were very friendly, but the breakfast service lacked engagement and was a bit forgetful at times.

Location

8.0

The location was convenient, close to the A1 and quiet, making it a nice spot for a weekend.

Dining

5.0

Dining had a good variety, but the breakfast left something to be desired with undercooked items and slow service.

Facilities

7.0

The facilities, especially the pool, are nice, but they could improve on some maintenance for a better experience.

Robert

United States, November 2024

5.6/10

I recently stayed at this hotel, and it had its ups and downs. The location is super convenient for a quick stop on long journeys, and the room was spacious with comfy beds. However, I found the overall cleanliness inadequate, and the dining experience left much to be desired, especially the breakfast. The service could also use some improvement, as they didn’t handle customer feedback well. Overall, it's a decent option but not without its flaws.

Rooms

6.0

The room was very spacious with two comfortable beds, but it had a lingering smell as if someone else had just checked out and could use some updating.

Service

5.0

The service experience was disappointing; they refused to offer any discounts despite our complaints about our stay, which rubbed me the wrong way.

Location

8.0

The hotel's location is really convenient, just a minute from the A1, which makes it perfect for anyone traveling that route.

Dining

5.0

Dining was a bit of a free-for-all with kids running around, which can be overwhelming. There were options to cater to different diets, and the food was alright, but not great overall.

Facilities

5.0

The pool area was smaller than I expected, and the jacuzzi wasn't very hot or bubbly, which was quite a letdown.

Riley

United Kingdom, November 2024

6.4/10

I had a mixed experience at this hotel. While the rooms were clean and the beds super comfortable, they felt quite dated, and the heating wasn't adequate. The location was convenient for our hiking trip and quiet for the weekend, but the service had its hiccups, especially during meal times. Overall, it's a decent place but could use some improvements.

Rooms

6.0

The room was clean and had very comfortable beds, but it was quite dated and chilly, only having a small plug-in heater.

Service

5.0

Service was a bit slow, especially at meal times, with empty serving platters and cut pastries, which felt unorganized.

Location

8.0

The hotel's location was excellent for our hiking plans along the Grantham Canal, and it was in a quiet area, which was nice.

Dining

7.0

The dining options were good with a nice variety of food, but there were some issues with the eggs being overcooked and swimming in oil.

Facilities

6.0

The facilities included a small pool area, which was okay but not very impressive as the jacuzzi lacked bubbles and warmth.

Samuel

United States, October 2024

6.2/10

This hotel offers a decent value for money with clean and spacious rooms, but it could be quite noisy due to its location above a party spot. The service was helpful but could improve in terms of communication about dining options. Its location is somewhat convenient for a quick stopover, but not ideal for exploring. Overall, it meets basic needs, but there are definitely areas that could be improved.

Rooms

7.0

The rooms were spacious and clean, with a huge bed that was comfortable. However, I noticed the bathroom taps looked pretty grubby.

Service

7.0

The staff were incredibly helpful, though I found them not very forthcoming with information about restaurant hours and breakfast times.

Location

6.0

The hotel’s location was not ideal for walking to interesting spots, but it served well as a quick stop on my route. The surroundings could use some more attention, like adding more plants and cleaning up a bit.

Dining

5.0

While the dining was plentiful and well-prepared, it was frustrating to see tables not cleared and cleaned in time. I would have appreciated more variety, especially some scrambled eggs.

Facilities

6.0

The facilities, while adequate, could use a little spruce – like more comfortable seating in the common areas.

Lily

United Kingdom, September 2024

5.4/10

The hotel has great amenities and friendly staff, but my experience was marred by some service issues and noise from a wedding disco that went on late. The rooms were okay, but the shower and temperature control could use some attention. Overall, the location is decent, but improvements are needed in the dining and room service areas.

Rooms

6.0

The rooms were okay, but I faced issues with the shower thermostatic valve not working properly. Additionally, the temperature control was inadequate, making my room quite cold.

Service

5.0

I found the service to be lacking. After waiting two hours for our meal, the staff's response to my frustration was simply an apology, which felt inadequate. However, the spa receptionist was very helpful.

Location

7.0

The location is convenient, but it could really benefit from better lighting. It was hard to read once it got dark outside.

Dining

5.0

The dining experience was really disappointing. The food was served cold and squashed, and on one occasion, several main meal choices simply weren't available.

Facilities

7.0

The hotel has great facilities, including a spa, but they could be better maintained. Also, the seating areas could use a good cleaning to improve the comfort.

Nicholas

United Kingdom, September 2024

7.4/10

I had a nice stay at the hotel, with clean rooms and reasonably priced evening meals that were quite delicious. The staff were friendly, and I appreciated how clean everything was, although the place felt a bit tired and could use some updates. The small pool was enjoyable, but it would have been better with a few more sunbeds for relaxation.

Rooms

7.0

The rooms were clean but felt quite tired and in need of some renovation.

Service

9.0

The service was amazing, especially from the lovely waitress who took care of us.

Location

7.0

The location is good, being quiet and close to the A1, but it could certainly use a cleaner area around.

Dining

8.0

Dining was a highlight with tasty meals and a decent variety of food options.

Facilities

6.0

The facilities, particularly the pool, were nice but could use some more sunbeds and a good clean.

Liam

United Kingdom, September 2024

5.0/10

My stay was not great overall. The hotel is more like a conference center than a relaxing getaway, and the rooms were quite outdated and cold. On the bright side, I found the staff at reception to be friendly and welcoming.

Rooms

5.0

The rooms were absolutely disgusting, with old baths and very cold temperatures. They really need some redecorating as they feel tired and worn out.

Service

5.0

The staff seemed disorganized and not entirely sure what they were doing, which made things frustrating.

Location

5.0

While the location was more suited for conferences, I felt it could have been cleaner and more welcoming, especially with the common areas that seemed a bit neglected.

Dining

5.0

The breakfast options were quite limited, lacking fresh fruit and variety. It was acceptable but certainly not impressive.

Facilities

5.0

The facilities were underwhelming. The common areas felt uninviting and could use a good cleaning, particularly the seating areas.

Paul

United Kingdom, September 2024

5.6/10

I had a somewhat mixed experience at this hotel. While the location was perfect for our family group and the staff was friendly, the rooms were quite run down and didn't feel comfortable. The dining options left a lot to be desired, especially for breakfast. Overall, it’s decent value for money, but you should manage your expectations on the facilities and food.

Rooms

5.0

The rooms were old-fashioned and in need of maintenance, with stained carpets and bed linen that made them feel quite stuffy.

Service

7.0

The staff was friendly and helpful, particularly Leah at the bar, but the overall service could be improved as they didn’t check in on us during our stay.

Location

8.0

The location was great for our family and conveniently situated, though the surroundings could use some tidying up.

Dining

5.0

Breakfast was limited and not very tasty, which was disappointing considering the price range of the hotel.

Facilities

5.0

Overall, the facilities felt unkept and could do with some attention to improve the overall experience.

Paul

United States, August 2024

6.4/10

I had a mixed experience at this hotel. On the positive side, the location is very convenient, just off the A1, which is handy. The room I stayed in was quite warm and comfortable, even if it was a little dated. However, I found the cleanliness to be below standard, and the dining experience left much to be desired. Overall, the price seemed reasonable, but I was hoping for a bit more in terms of quality.

Rooms

6.0

The room was warm and comfortable, but it felt a bit dated and cleanliness was an issue.

Service

7.0

The welcome was great, and the staff was friendly, but the morning noise from the cleaners woke me up early.

Location

8.0

The location is very convenient since it's just off the A1, but it could be quieter.

Dining

5.0

The dining experience was quite hectic, and the breakfast food could use improvement, especially the coffee.

Facilities

6.0

Facilities could use a sprucing up and more attention to cleanliness.

Roland

United States, August 2024

6.8/10

I had a mixed experience at this hotel. On the plus side, the rooms were spacious and clean, which I really appreciated. The staff was friendly and professional, making the stay somewhat enjoyable. However, the room had some dampness issues, and it was pretty cold with limited heating. The location was decent, being quiet yet convenient, but I did wish some facilities were in better condition. Overall, while there were some good aspects, the issues with the room significantly impacted my stay.

Rooms

5.0

The room was clean and spacious, but unfortunately, there was dampness near the bed that made it feel unfit.

Service

8.0

The staff provided friendly and professional service, checking me in smoothly and even helping with room service.

Location

7.0

The location was good, quiet for the weekend and easily accessible, but I would have liked it to be a bit better lit at night.

Dining

8.0

Dining was generally good, with everything cooked fresh and a good variety to choose from.